Bside Privacy Policy

Release Date of this Privacy Policy:【29/11/2024】 Effective Date of this Privacy Policy:【29/11/2024】 Welcome to use Bside! Kotoko Inc. and designated affiliates ("we" or "Bside") respects your right to privacy and value the protection of your Personal Data (as defined below). This Privacy Policy ("Privacy Policy") explains how we collect, process and protect your Personal Data when you use Bside's website, i.e. www.bside.zone ("Website"), and how you can exercise your rights to Personal Data protection. "Personal Data" in this Privacy Policy refers to all information in relation to an identified or identifiable natural person, including nicknames, email address, passwords, chat history, social account information, etc., excluding anonymized information. If you have any questions about this Privacy Policy, please contact us using the contact details provided at the bottom of this Privacy Policy. This Privacy Policy informs you of the following information: 1. What types of Personal Data do we collect and our purposes 2. How do we share and entrust the processing of your Personal Data 3. How do we protect your Personal Data 4. How do we store your Personal Data 5. Lawful basis for processing Personal Data (applicable to users located in the EU/EEA) 6. Your rights 7. How do we update this Privacy Policy 8. How to contact us   Before using the Website or submitting any Personal Data to us, please review this Privacy Policy carefully. By using the Website, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, you may not access the Website or otherwise use our services.   1. What types of Personal Data do we collect and our purposes   The scope of Personal Data we collect depends on the functions of the Website you use and how you use those functions. The purposes and types of Personal Data we collect are summarized below.   A. The Personal Data you directly provide to us   Registration and Login: When you register an account on our Website, we will collect your nickname, age, password, email or mobile phone number to help you complete the registration and login process. If you refuse to provide such Personal Data, you will not be able to complete the registration and login process.   Contact and Marketing: We may use the contact information provided by you (e.g., email address, cell phone number) to send you information about products and services that may be of interest to you. Where required by applicable laws and regulations, we will obtain your consent before sending you marketing messages. If you are not interested in such information, you may refuse at any time during the communication, for example, by clicking on the unsubscribe option or sending us a reply to opt-out.   Inquiries and customer service: Information that you provide to submit inquiries to us, like your name, contact details and communication between you and our customer service.   Surveys: Information that you provide when you voluntarily attend our surveys.   Other Features: Information that you provide through other features we make available on the Website from time to time, where you will be informed about why and what kind of Personal Data we may collect separately.   B. The Personal Data provided by you or generated during your use of the Website   Interaction and Content Creating: Your interactions with characters, including conversations and storylines, may generate personal data about your interests, beliefs, and relationships. The cultivation of dynamic personas for characters based on you nurturing may also result in the collection of personal data about your personality, interests, and social connections.   Social Network: The social network functions of the Website, which may allow you to connect with other users through their cultivated characters, may generate personal data about your social connections and relationships. Profile information shared between you and other users may contain personal data such as nickname, location, interests, and other details about you. Additionally, the content of social interactions and conversations between you and other users may reveal personal information about your lives, interests, beliefs, and relationships with others.   Feedback and Help: When you use the Feedback function within the Website, we collect the type of questions, descriptions, attachments, and other system information you submit. If you do not provide this information, we may not be able to help you resolve the issue or respond to your question. In addition, if you need to ask for our help, you can contact us through private message or our groups within third-party chat software (such as Discord) and we will assist you based on our communications with you.   Payment and Transaction: We offer various props and digital assets in our experience, some of which you will need to pay for. If you initiate a payment request, we need to collect your payment amount, payment method, order number and other information to complete the payment and transaction process.   Maintaining stability and improving user experience: In order to maintain the stability of the Website and the security of your account, and to improve your experience (e.g. to perform data analysis and push notifications to you), we collect data related to the operation of the applications and your online operations, such as login status, click data, device data (e.g. device identifiers), application anonymous identifiers, application Token, information related to the operating system, network information (e.g. IP address), etc.   C. The Personal Data provided by third parties   Third-Party Login: To make it easier to use the Website, you may also choose to register and sign in within Bside through an account on a third-party platform (e.g. Google, Facebook, Apple). We will collect your third-party nickname and Open ID, and by registering and logging in through these third-party accounts, you are consenting to the third-party providing us with the Personal Data concerned.   Third-Party Payments: Our payment method is In-App Purchase (IAP). We will integrate third-party payment channels (e.g. Stripe) to allow you to recharge and purchase in-app currency for purchasing services or items. During the process, you may need to enter information about payment methods such as credit cards, all these data will be stored by the third-party. If you provide us with any Personal Data of any data subjects other than yourself, please bring this Privacy Policy to their attention. You hereby acknowledge that you have obtained their consent or completed other formality as required by other lawful bases for the Personal Data processing in lieu of consent before providing such Personal Data to us. By submitting such information to us, you represent to us that you are entitled to provide and we are entitled to process relevant Personal Data for the purposes as stated in this Privacy Policy.   In general, we will use your Personal Data only for the purposes described in this Privacy Policy or for purposes that we explain to you at the time we collect relevant Personal Data. However, we may also process Personal Data for other purposes that are not incompatible with the purposes that we have disclosed to you if and where it is permitted by applicable laws and regulations.   D. Personal Data collected automatically when you are visiting or using our Website   When you visit our Website, we may automatically collect certain Personal Data about you or the device you are using, like your IP address, device type, unique device identification numbers, browser type, broad geographic location (e.g. country or city-level location), the time of your visit, and the content that you have viewed.   Collecting this Personal Data enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this Personal Data for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.   Some of this Personal Data may be collected using cookies and similar tracking technology, as explained further in our Cookie Notice.   E. Links to third-party websites   Our Website may contain links to third-party websites, which are normally operated by third parties independently from us. This Privacy Policy does not address, and we are not responsible for, the privacy practices of any such third parties. You need to refer to their own privacy policy to understand how they may process your Personal Data. The inclusion of a link on our Website does not imply that we endorse the practices of the linked website or services.   F. Age requirement   If you are under 13 years old, you are not authorized to register to use the Website. If you are between the ages of 13 and 16, please get permission from your parent or guardian to use the Website.   2. How do we share and entrust the processing of your Personal Data   In order to improve and maintain our services, we may engage third parties (such as those who assist us in providing services related to our Website and applications) to process your Personal Data on our behalf. We will enter into strict confidentiality agreements with such third parties and require them to process Personal Data in accordance with our requirements, this Privacy Policy, and the confidentiality and security measures required by applicable laws and regulations.   We may also share your Personal Data with third-parties in the following circumstances: In the event of any change of control, merger, acquisition, reorganization, or liquidation involving the transfer of Personal Data, we will ask the new company or organization handling your Personal Data to continue to process your Personal Data in accordance with this Privacy Policy or its updated version. If the new company or organization handling your Personal Data needs to use your Personal Data for purposes not stated in this Privacy Policy, the new company or organization will obtain your consent, unless otherwise provided by the applicable laws and regulations. To relevant competent law enforcement body, regulatory, government agency, court or other third parties where we believe that such disclosure is to (1) comply with an applicable law or regulation; (2) exercise, establish or defend our legal rights; or (3) protect your vital interests or those of any other person.   Prior to sharing, where required by applicable laws and regulations, we may separately inform you of the names of the third parties, their contact information, the purpose and manner of processing and the types of Personal Data, and obtain your consent (or complete any formality as required by other lawful bases).   3. How do we protect your Personal Data   You use the Website at your own risk. We use appropriate technical and organizational measures to protect your Personal Data that we collect and process. The measures that we use are designed to provide a level of security appropriate to the risk of processing your Personal Data. Please be aware and understand that we cannot ensure an absolutely secure Internet. If you find that your Personal Data is breached, please contact us using the contact details provided in “How to contact us” immediately so that we can take corresponding measures.   In the event of any accident, force majeure event or other circumstances leading to the breach of your Personal Data, we will make every effort to control the situation and promptly inform you of the cause, the security measures we have taken and you can take and other relevant information. In the event of a security incident related to Personal Data, we will report to the competent authorities in accordance with the requirements of applicable laws and regulations, promptly investigate the problem, and take emergency measures.   4. How do we store your Personal Data   A. Storage of Data and Cross-border Transfer   Your Personal Data collected by our Website and the applications is saved in our data base in the United States. For the need of our global operation, your Personal Data may be transferred to, and stored, at a jurisdiction different from the one you are located. Such jurisdiction may not provide the same level of data protection as your jurisdiction. Under such circumstances, we will take all necessary and appropriate safeguards to ensure the security of your Personal Data in transit and require that the recipient of your Personal Data offers an adequate level of protection and security in accordance with this Privacy Policy and applicable laws and regulations, for instance by entering into the appropriate data processing agreements and, if necessary, standard contractual clauses with the recipient or adopting an alternative mechanism for the transfer of Personal Data as approved by applicable regulators.   B. Retention Period   We will store your Personal Data only to the extent as necessary to the proper business needs of our company (e.g. for the purposes of providing service to you or complying with the requirements of laws, tax and finance), except as provided otherwise by applicable laws or regulations. When there is no such business need to use your Personal Data or the time limit for retention expires according to applicable laws or regulations, we will delete or anonymize your Personal Data.   5. Lawful basis for processing Personal Data (applicable to users located in the EU/EEA)   Our lawful basis for collecting and using the Personal Data described in this Privacy Policy will depend on the Personal Data concerned and the specific context in which we collect it. The specific lawful basis on which we rely for each of the purposes which we process your Personal Data for is set forth below:   When choosing to use your data on the basis of our legitimate interests, we always use the balance test to weigh our interests against your interests or fundamental rights and freedoms. If you would like to obtain information on the balancing test regarding the legal basis for data processing, please contact us by using the contact details provided in the “How to contact us” section below.   6. Your rights   We value the protection of your Personal Data. If you want to access, correct, or delete your Personal Data, or if you want to refuse marketing messages, file a complaint, withdraw consent, or exercise other rights under applicable laws and regulations, please do so as described below or contact us. Please note that certain rights may be restricted according to the GDPR and other applicable legislation.   A. Access your Personal Data   You have the right to access the Personal Data that we collect about you. For Personal Data such as nicknames, user names, characters, account emails, personal profiles, etc. that you voluntarily provide to us, you can view them on your personal page within the Website; for Personal Data that you provide and generate while using the Website, as well as Personal Data that third parties provide to us (e.g. chat messages, payment information, etc.), you can access them within the corresponding functions of Bside. You also have the right to request a copy of your Personal Data from us, by contacting us using the contact details provided in the “How to contact us” section below.   B. Correct your Personal Data   We will endeavor to ensure that your Personal Data is accurate and up-to-date by implementing appropriate measures. If your Personal Data is inaccurate or incomplete, you have the right to correct such Personal Data. For Personal Data such as nicknames, user names, characters, account emails, profiles, passwords, etc. that you voluntarily provide to us, you can correct them within your personal page within the Website; for Personal Data that you provide and generate while using the Website that third parties provide to us (e.g. chat messages, payment information, etc.), if you think such Personal Data needs to be corrected, you can contact us using the contact details provided in the “How to contact us” section below. Please note that for Personal Data provided by third parties (such as the nickname and Open ID of third-party platform account), we may not be able to keep the information up to date and may need you to contact the third-party for corrections.   C. Delete your Personal Data   You have the right to request that we delete your Personal Data, including your Bside account and related Personal Data (including account number, nickname, email address, profile, etc.). You can do this on your personal page within the Website or by using the contact details provided in the “How to contact us” section below. Please note that after you submit a request to delete your account, you will no longer be able to sign in to your Bside account or use Bsides applications, so please decide carefully. In addition, we will also voluntarily delete your Personal Data after the expiration of the retention period of the Personal Data when the purposes of processing in the first part of this Privacy Policy no longer exist.   If we terminate our services or operations, we will notify you at least thirty (30) days in advance and will delete or anonymize your Personal Data after termination of services or operations.   D. Right to opt-out marketing   You can exercise this right by clicking on the “unsubscribe” or “opt-out” option (or other similar option or link) when you register account with us or in the marketing messages we send you.   E. Right to file a complaint   You have the right to file a complaint with the data protection authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority. Before you file a complaint, we also sincerely hope that you will first provide us with your comments and we will endeavor to answer your questions and protect your rights.   F. Right to withdraw consent   If we process your Personal Data based on your consent, you may withdraw your consent at any time. Please note that withdrawal of your consent will not affect the lawfulness of any processing we have carried out prior to your withdrawal of consent, nor will it affect the lawfulness of our processing of your Personal Data based on a lawful basis other than your consent.   G. Other rights under applicable laws and regulations   If you want to exercise your statutory data subject rights under other applicable laws and regulations (such as requiring us to transfer your Personal Data to a third party designated by you, or restricting our processing of your Personal Data, or refusing to allow us to process your Personal Data based on our legitimate interests, if the statutory conditions are met), you may contact us using the contact details provided in the “How to contact us” section below.   H. Identity verification and responding to your requests   In order to protect the security of your information, we may need to verify your identity before responding to your requests to exercise your rights, for example, by requiring you to provide certain identity-related supporting information.   We will respond to your request to exercise your data subject rights in accordance with the requirements under applicable laws and regulations and in a timely manner.   7. How do we update this Privacy Policy   We may update this Privacy Policy from time to time in response to the changes in legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, for example by email, by displaying a notice on our Website or in-app notice prior to the effective date of the updated privacy policy, depending on the significance of the changes we make. Before we make material changes to this Privacy Policy, we will make sure you can accept such changes, as required by applicable laws and regulations.   You can see when this Privacy Policy came into effect by checking the “Effective Date” displayed at the top of this Privacy Policy. If you continue to use any functions of the Website, you are deemed to have accepted the updated Privacy Policy.   8. How to contact us   If you have any questions or concerns about this Privacy Policy or our processing upon your Personal Data, especially if you consider that our processing of your Personal Data impairs your legitimate interests, please contact us using the contact details below. We will review your question without delay and make a timely reply according to the applicable laws and regulations. Our contact details are as follows:   US: Company Name: Kotoko Inc. Address: 200 CONTINENTAL DRIVE STE 401 RM434, NEWARK, DE 19713 E-mail: contact@bside.zone   Hong Kong: Company Name: Kotoko Technology Limited Address: RM 4, 16/F HO KING COMM CTR, 2-16 FAYUEN ST MONGKOK KLN, HONG KONG E-mail: contact@bside.zone